Insights and resources from dontchurn.io

Practical strategies to reduce churn, win back customers, and turn cancellation flows into retention engines.

Cancellation Flow: What It Is, Why It Matters, and How It Reduces Churn by 30%

A cancellation flow is the strategic process between when a customer clicks "cancel" and when they actually leave. By asking why they're leaving and offering alternatives like pauses or discounts, effective cancellation flows can reduce churn by 15-30% and save thousands in acquisition costs.

Axel QuanticDecember 31, 2025

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How to Properly Track Your SaaS Churn?

Stop relying on misleading churn metrics. This guide covers how to properly track churn (gross vs. net churn, cohort-based tracking, voluntary vs. involuntary churn).

Axel QuanticDec 28, 2025

Customer Retention

Why AI SaaS churn is so high (and the one simple hack that dropped mine by 36%)

AI SaaS churn is insanely high—and there are 2 core reasons why. With churn at 22% monthly on my previous SaaS, I discovered one simple hack that reduced it by 36% overnight. No product changes. No new features.

Axel QuanticDec 27, 2025

How to reduce SaaS churn (B2C, B2B, AI, APPS)

Customer Retention

14 Proven Strategies to Reduce SaaS Churn Rate in 2026 (Complete Guide)

Reduce SaaS churn by 15-30% with 14 proven strategies. Learn smart cancellation flows, customer retention tactics, and how companies like Lemlist dropped churn to grow from $10M to $30M ARR.

Axel QuanticDec 26, 2025

Stop losing revenue to preventable churn

If dontchurn.io doesn't pay for itself by reducing your churn, you don't pay at all. It's that simple.